Data Privacy

Who We Are

The Fundraising Partnership Ltd is committed to protecting and respecting your privacy. 

We provide face-to-face fundraising and supporter acquisition services to charitable organisations throughout the United Kingdom. 

Our registered office is: 

The Fundraising Partnership Ltd 55 Sulgrave Way Wellingborough Northamptonshire NN8 1FG 

For the purposes of UK data protection law, we may act either as a Data Controller or a Data Processor depending on the nature of our relationship with you and the services being provided. 

Contacting Us About Privacy

If you have any questions about this Privacy Notice or how your personal information is handled, please contact: 

Data Protection Officer The Fundraising Partnership Ltd 55 Sulgrave Way Wellingborough NN8 1FG 

Email: rosswiggan@thefundraisingpartnership.co.uk

For privacy complaints: Email: privacy@thefundraisingpartnership.co.uk

Information We Collect

Depending on the circumstances, we may collect: 

  • Name 

  • Postal address 

  • Email address 

  • Telephone number 

  • Date of birth 

  • Donation information 

  • Lottery membership information 

  • Payment information 

  • Communication preferences 

  • Correspondence and enquiry records 

  • Website usage information 

Where we collect supporter information on behalf of a charity, the information collected may include supporter contact details, date of birth, communication preferences and payment details. Personal data collected through our fundraising activities is processed in accordance with our contractual obligations and the instructions of the relevant charity. 

How We Collect Information

We may collect information: 

  • Directly from you when you speak with our fundraisers. 

  • Through online forms. 

  • Through telephone conversations. 

  • Through charity fundraising campaigns. 

  • Through customer service interactions. 

  • Through our website. 

  • Through cookies and similar technologies. 

  • From charity partners where appropriate and lawful. 

How We Use Your Information

We use personal information to: 

  • Process and administer donations. 

  • Manage lottery memberships. 

  • Verify and audit supporter sign-ups. 

  • Conduct quality assurance checks. 

  • Improve our services. 

  • Respond to enquiries and complaints. 

  • Meet legal and regulatory obligations. 

  • Protect against fraud and misuse. 

  • Maintain business records. 

  • Comply with contractual obligations owed to our charity partners. 

Lawful Bases for Processing

We process personal information under one or more of the following lawful bases: 

  • Consent. 

  • Performance of a contract. 

  • Compliance with legal obligations. 

  • Legitimate interests. 

  • Vital interests where applicable. 

Where consent is relied upon, you may withdraw that consent at any time. 

Sharing Your Information

We may share personal information with: 

  • Charity partners. 

  • Payment processing providers. 

  • Lottery management providers. 

  • IT and cloud service providers. 

  • Professional advisers. 

  • Regulators and law enforcement agencies where legally required. 

Where we engage third-party processors, appropriate contractual and security safeguards are implemented. 

Data Security

We take information security seriously and implement appropriate technical and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration or destruction. 

These measures include: 

  • Restricted system access. 

  • Password-protected devices. 

  • Role-based access controls. 

  • Staff confidentiality obligations. 

  • Secure data transfer processes. 

  • Regular monitoring and review of security measures. 

International Transfers

We do not routinely transfer personal information outside the United Kingdom. 

Should an international transfer become necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements. 

Data Retention

We only retain personal information for as long as necessary to fulfil the purposes for which it was collected and to meet legal, regulatory and contractual obligations. 

Retention periods may vary depending on the type of information and the purpose for which it was collected. 

Where supporter information is collected on behalf of a charity client, retention periods will be governed by contractual arrangements and applicable legal requirements. 

Your Rights

Under UK data protection law you have the right to: 

  • Be informed about how your information is used. 

  • Request access to your personal information. 

  • Request correction of inaccurate information. 

  • Request deletion of information in certain circumstances. 

  • Restrict processing in certain circumstances. 

  • Object to processing. 

  • Request transfer of your data where applicable. 

  • Withdraw consent where processing is based on consent. 

To exercise any of these rights please contact us using the details above. 

Subject Access Requests

You have the right to request a copy of the personal information we hold about you. 

Requests may be made verbally or in writing. 

Before releasing information, we may request proof of identity to protect your information. 

Where a request is unclear or covers a large amount of information, we may ask you to clarify the scope of your request. 

We will conduct reasonable and proportionate searches of systems, databases, email accounts and other locations where relevant information is likely to be held. 

We will respond without undue delay and normally within one calendar month. 

Data Protection Complaints

If you are unhappy with how we have handled your personal information, you may make a privacy complaint. 

Examples include concerns regarding: 

  • Marketing communications. 

  • Use of personal information. 

  • Disclosure of information. 

  • Data security. 

  • Consent. 

  • Requests for deletion. 

  • Any other data protection matter. 

Privacy complaints can be submitted to: privacy@thefundraisingpartnership.co.uk or by writing to our Data Protection Officer. 

Upon receipt of a complaint we will: 

  • Record the complaint. 

  • Acknowledge receipt within 30 calendar days. 

  • Investigate the concerns raised. 

  • Request further information where necessary. 

  • Keep you updated regarding progress where appropriate. 

  • Provide a written outcome explaining the findings and any action taken. 

Cookies

Our website uses cookies and similar technologies. 

Essential cookies are used to ensure the website functions correctly. 

Where required by law, non-essential cookies, including analytics and marketing cookies, will only be used after obtaining your consent through our cookie management platform. 

You may change your cookie preferences at any time. 

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legislation, guidance, business practices or services. 

The latest version will always be available on our website.

Complaints to the Information Commissioner's Office

If you remain dissatisfied after receiving our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). 

Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF 

Telephone: 0303 123 1113 

Website: www.ico.org.uk